BALLBRA Comfort Promise
30 Day Comfort Guarantee
If you don't love your Ballbra after 30 days, we'll give you a full refund — no questions asked. Additional unopened pairs can also be returned for a full refund.
If you ordered multiple pairs, open and wear one pair. Keep any remaining pairs sealed and unworn until you're happy.
Send us your order number and let us know you'd like a refund. That's it — no long explanations needed.
We'll process a full refund for your first worn pair. Any additional unopened pairs can also come back for a full refund.
Our promise
We stand behind every pair of Ballbra Boxer Briefs. If you don't love them within 30 days of receiving your order, we will give you a full refund — no questions asked.
We designed Ballbra to provide genuine lift, separation and all-day comfort, and we're confident you'll feel the difference. But if for any reason they're not for you, we don't think you should be out of pocket. Just get in touch and we'll take care of it.
First pair — full refund, no questions asked
If you've opened and worn your first pair and they're not right — whether the size is off, the fit doesn't suit you, or they're just not what you expected — email us within 30 days of receiving your order and we'll issue a full refund. You don't need to explain yourself.
Additional pairs — full refund if unopened
Any additional pairs from the same order can also be returned to us for a full refund, provided they are unopened and in their original packaging. Just include them with your return.
For hygiene reasons, we're unable to accept returns on additional pairs that have been opened or worn. If you ordered multiple pairs, we recommend trying just one pair first before opening the rest.
What's not covered
- Additional pairs that have been opened or worn
- Items not purchased directly from ballbra.co
- Claims made more than 30 days after receiving your order
- Damage from misuse or improper care (e.g. not following washing instructions)
Important details
- You'll need your order number when you contact us
- The guarantee applies to orders placed directly through ballbra.co
- Original shipping costs are not refunded unless required by Australian Consumer Law
- Return shipping costs may apply — we'll advise when you get in touch
Australian Consumer Law
Nothing in this guarantee limits or excludes your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. For a minor fault, we may repair or replace the item. This guarantee is offered in addition to those statutory rights, not instead of them.
Need help with your first pair?
Email us at support@ballbra.co with your order number and a quick note about the issue. We'll get back to you promptly.