Terms of Service

About Ballbra

Ballbra is an Australian online store operating at ballbra.co. We sell men's underwear and related products directly to consumers. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

Orders and acceptance

When you place an order through ballbra.co, you are making an offer to purchase. We reserve the right to accept or decline any order. Your order is confirmed once you receive an order confirmation email from us.

We reserve the right to cancel an order at any time if a product is out of stock, a pricing error has occurred, or we suspect fraudulent activity. In such cases, you will receive a full refund to your original payment method.

Pricing and payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept all major credit cards, PayPal, Shop Pay and other payment methods displayed at checkout.

We reserve the right to update pricing at any time. The price displayed at the time of your order is the price you will be charged.

Shipping and delivery

We ship to addresses within Australia. Estimated delivery timeframes are provided at checkout and are indicative only — we are not responsible for delays caused by Australia Post or other carriers outside our control.

For full details on shipping timeframes and costs, see our Shipping Policy.

Returns and refunds

Our full returns process, including eligibility and how to start a return, is outlined in our Returns Policy. Our returns policy operates in addition to your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Intellectual property

All content on ballbra.co — including text, images, logos, product names (including ModalFlex™ and Ballbra™), and design — is the intellectual property of Ballbra and may not be reproduced, distributed or used without our written permission.

Limitation of liability

To the extent permitted by law, Ballbra's liability for any claim arising from the use of our website or products is limited to the purchase price of the relevant product. We are not liable for any indirect, incidental or consequential loss or damage.

We make no warranty that our website will be available at all times or free from errors, and we are not responsible for any loss resulting from reliance on information published on ballbra.co.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using ballbra.co, you consent to the collection and use of your information as described therein.

Changes to these terms

We may update these Terms of Service at any time. Changes take effect when published on this page. Your continued use of ballbra.co after any changes constitutes your acceptance of the updated terms.

Governing law

These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian courts.