Privacy Policy

BALLBRA CLOTHING PTY LTD ("we", "us", "our") respects your privacy and is committed to protecting the personal information we collect and handle. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or shop through our website at ballbra.co, contact us, subscribe to our marketing, or otherwise interact with our business.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

1. Who we are

The entity responsible for this website and for handling your personal information is:

BALLBRA CLOTHING PTY LTD
Website: ballbra.co
Email: support@ballbra.co
Location: Brisbane, Australia

2. What personal information we collect

We may collect the following types of personal information:

• Name, email address and phone number
• Billing and shipping addresses
• Transaction and payment information
• Customer support correspondence
• Marketing subscription preferences
• Survey responses and feedback
• Technical usage data (IP addresses, browser type, cookie data)

3. How we collect your information

We collect information:

• Directly from you when you place an order, create an account, or contact us
• Automatically through website technologies (cookies, analytics)
• From third-party service providers such as Shopify, payment processors, shipping companies, and analytics tools
• From publicly available sources where relevant

4. Why we collect and use your information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your purchase or enquiry
• Handle payments and prevent fraud
• Improve our products and website experience
• Send marketing communications (with your consent)
• Comply with legal obligations

5. Marketing communications

With your consent, we may send you promotional emails or SMS messages about new products, offers and updates. You can unsubscribe at any time using the link in any email or replying STOP to any SMS.

6. Sharing your information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including:

• Shopify (our ecommerce platform — see Shopify's Privacy Policy)
• Payment processors (e.g. Stripe, PayPal)
• Shipping and logistics providers
• Marketing and analytics platforms

These providers are only given the information they need to perform their services and are required to keep it confidential.

7. International data transfers

Some of our service providers operate overseas, including in the United States, Canada and the United Kingdom. By using our website, you consent to your information being transferred to these countries, which may have different privacy laws to Australia.

8. Data security and retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes encryption, secure hosting, and restricted access controls. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

9. Your rights and choices

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Opt out of marketing communications at any time

To exercise these rights, contact us at support@ballbra.co.

10. Complaints

If you believe we have not handled your personal information appropriately, please contact us first at support@ballbra.co. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.