BALLBRA Shipping
Shipping Policy
Free standard shipping on every Australian order — no minimum spend, no exceptions. We ship from Brisbane, Australia.
Whether you're ordering one pair or ten, shipping is always free across Australia. No minimum spend required.
Delivery options
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (Australia wide) | 3–7 business days | FREE |
Delivery times are estimates from the date of dispatch and may vary depending on your location and carrier availability. Remote and rural addresses may take a little longer.
Order processing
Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Tracking your order
All orders are sent with tracking. Your tracking number will be included in your dispatch confirmation email. You can use it to follow your parcel's progress directly with the carrier.
If you haven't received a dispatch confirmation within 3 business days of placing your order, please check your junk or spam folder — or contact us at support@ballbra.co and we'll look into it.
Where we ship
We currently ship to all states and territories across Australia, including metro, regional and remote areas. We do not offer international shipping at this stage.
Delivery issues
If your order hasn't arrived within the estimated timeframe, here's what to do:
- Check your tracking link for the latest status update
- Confirm your delivery address was entered correctly at checkout
- Check with neighbours or building management in case it was left with them
- Allow an extra 2–3 business days — occasionally parcels are delayed in transit
If your parcel is still missing after following these steps, contact us at support@ballbra.co with your order number and we'll work with the carrier to resolve it.
Incorrect address
Please double-check your shipping address at checkout. If you notice an error immediately after placing your order, contact us as soon as possible at support@ballbra.co and we'll do our best to update it before dispatch.
We're unable to redirect parcels once they have been dispatched. Orders returned to us due to an incorrect address will be re-dispatched once a corrected address is confirmed.
Shipping questions?
If you have any questions about your order or delivery, contact us at support@ballbra.co and we'll get back to you as soon as we can.